If you prefer to fill out this form by hand and mail it in, please download the form at the link below and mail it to 890 Front Street
Hellertown, PA 18055, ATTN: BURNERS.
Download Burner Repair Form
Shipping Instructions
After you have completed the Burner Repair Form, please take care to package your torch correctly (see instructions below) before shipping it to:
Bethlehem Apparatus
890 Front Street
Hellertown, PA
18055
ATTN: BURNERS
Burner Packaging Instructions
Stainless Steel with Scroll Base Torches – Remove square black base and hoses. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch on its side into a sturdy cardboard box filled with packing peanuts.
Stainless Steel without Scroll Bases – Remove hose connections and wrap hoses around torch pedestal. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch into a sturdy cardboard box filled with packing peanuts.
Discontinued Torches – If you do not need the torch base serviced, remove the torch base and any hoses that were not connected by Bethlehem Burners. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch on its side into a sturdy cardboard box filled with packing peanuts. If you do need the torch base serviced, remove any hoses that were not connected by Bethlehem Burners. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch into a sturdy cardboard box filled with packing peanuts.
Return Policy
Bethlehem Burners return policy states that any undamaged equipment may be returned within 30 days of purchase. For any questions or additional information about our return policy, please call our office at (610) 838-7034 or via the contact form.
Warranty
Bethlehem Apparatus Company, Inc. guarantees all products against any defective workmanship for the life of the product. With specific reference to all Bethlehem Burners, we affirm that all burners are made in accordance with rigid specifications and meticulous procedures. All burners are subjected to test runs of unusually high heat conditions whereby we can simulate the worst conditions that normal operations will experience. To pass the test, the burner must be capable of withstanding the high heat conditions, using an oxygen and propane gas flame, for a period of not less than 15 minutes. This test simulates use of a burner under standard flame conditions for a standard 8-hour day of operation.
While we guarantee against all defective workmanship, we cannot set any specific time period for the life of the burner. Glass working conditions can vary greatly from one operation to the next. It has been our experience, that a burner when well maintained, with daily cleaning of all gas ports, can last as much as 35 years without any factory reconditioning. Unfortunately, it has also been our experience, that a new burner can be subjected to conditions of unusually high heat that will cause the high-temperature silver solder to melt inside the burner head which will then render the burner permanently damaged.
All product deficiencies must be reported as soon as they are observed, and the product must be returned immediately for full repair or replacement of warranty items.
