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Service, Repair & Warranty

Don’t put off repairing your torch because you’re afraid of service time…most repairs only take two weeks!

In order to determine which service your torch requires, we will run a free diagnostic test and call you with the results and a free quote. To help make the repair process faster and more efficient, please fill out the Burner Repair Profile Form below. You can also upload a photo or video clip of your running torch in order to aid in diagnosing any problems.

General Torch Services

General Cleaning – $160.00 (per hour)

Are your cleaning wires no longer cutting it? Don’t worry we have the drills and special skills to help you get rid of stuck in glass and or stubborn carbon build up.

A General Cleaning is the perfect way to keep your torch running at its best. General cleaning includes a free diagnostic test and a thorough cleaning. As with new burners, any serviced burner will receive a safety inspection test.

Torch damage during repair or cleaning

Flameworking torches may become damaged during a cleaning or repair service. If a torch becomes damaged during a Bethlehem cleaning or repair service, Bethlehem Burners will replace the damaged equipment with brand new equipment. If a discontinued torch model becomes damaged during a cleaning or repair service, Bethlehem Burners will replace the damaged equipment with the new version of the discontinued torch model.

If you have any questions on parts, repairs, services and or discontinued burners, please don’t hesitate to call our office at (610) 838-7034. Click here for a list of our current and discontinued models.

PM2D Cleaning

Repair Form

Required fields in red

Contact Information:

Burner Information:

In For:

Was the torch purchased new or used (check one):

Burner Set-Up:

Regulator Setings

Gas Used (check one or define other):

Burner Problems (check one):

Upload Photos:

Download Burner Repair Form

If you prefer to fill out this form by hand and mail it in, please download the form at the link below and mail it to 890 Front Street
Hellertown, PA 18055, ATTN: BURNERS.

Download Burner Repair Form

Shipping Instructions

After you have completed the Burner Repair Form, please take care to package your torch correctly (see instructions below) before shipping it to:

Bethlehem Apparatus
890 Front Street
Hellertown, PA
18055
ATTN: BURNERS

Burner Packaging Instructions

Stainless Steel with Scroll Base Torches – Remove square black base and hoses. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch on its side into a sturdy cardboard box filled with packing peanuts.

Stainless Steel without Scroll Bases – Remove hose connections and wrap hoses around torch pedestal. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch into a sturdy cardboard box filled with packing peanuts.

Discontinued Torches – If you do not need the torch base serviced, remove the torch base and any hoses that were not connected by Bethlehem Burners. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch on its side into a sturdy cardboard box filled with packing peanuts. If you do need the torch base serviced, remove any hoses that were not connected by Bethlehem Burners. Wrap torch with several layers of padding (bubble wrap is recommended) and place the torch into a sturdy cardboard box filled with packing peanuts.

Return Policy

Bethlehem Burners return policy states that any undamaged equipment may be returned within 30 days of purchase. For any questions or additional information about our return policy, please call our office at (610) 838-7034 or via the contact form.

Warranty

Bethlehem Apparatus Company, Inc. guarantees all products against any defective workmanship for the life of the product. With specific reference to all Bethlehem Burners, we affirm that all burners are made in accordance with rigid specifications and meticulous procedures. All burners are subjected to test runs of unusually high heat conditions whereby we can simulate the worst conditions that normal operations will experience. To pass the test, the burner must be capable of withstanding the high heat conditions, using an oxygen and propane gas flame, for a period of not less than 15 minutes. This test simulates use of a burner under standard flame conditions for a standard 8-hour day of operation.

While we guarantee against all defective workmanship, we cannot set any specific time period for the life of the burner. Glass working conditions can vary greatly from one operation to the next. It has been our experience, that a burner when well maintained, with daily cleaning of all gas ports, can last as much as 35 years without any factory reconditioning. Unfortunately, it has also been our experience, that a new burner can be subjected to conditions of unusually high heat that will cause the high-temperature silver solder to melt inside the burner head which will then render the burner permanently damaged.

All product deficiencies must be reported as soon as they are observed, and the product must be returned immediately for full repair or replacement of warranty items.